Managing Your Team

If your department has a limited budget—or no budget at all—for team-building, but you want to do something to boost morale and build relationships, what do you do?

A member asked us this question recently, so we put it out to our expert advisory panel and got these creative responses: 

Judy Bicking, IOFM SeniorRead More

By Pam Miller, APMD Many organizations have robust and detailed disaster recovery plans. Others have no formal plan but have outlined potential responses for critical functions like AP. What is the status of planning at your organization? Do you have a plan for AP? Do you know what to do about all the little… Read More

By Pam Miller, APMD In a department like AP, staff members need to cooperate to complete daily tasks. Working so closely together, there is a tendency to share personal information about spouses, children, pets, relationships, and everyday challenges. However, there are times when too much information (TMI) and openness can be more detrimental to… Read More

By Pam Miller, APMD Recent media coverage about Wells Fargo highlights a topic frequently discussed on the APP2P Network—the topic of setting and achieving goals. However, rather than highlighting best practices, the case of Wells Fargo presents a morality tale of what not to do. It illustrates just what can go wrong when goals… Read More

It is the FLSA that sets the minimum wage and mandates overtime pay at time-and-a-half for hours worked in excess of 40 during any given workweek. While there is already some confusion about the current FLSA, the law is about to change in a big way beginning December 1, 2016, which should definitely be… Read More

When processes and procedures need to be updated to improve efficiency, it is critical for management to have buy-in from sometimes-resistant AP employees in order to make necessary changes. “It’s not unusual for employees—particularly long-timers—to be averse to change,” says Christie Jahn, CFO at Atlantic Wireless Communications (Greenville, NC), an owner and operator of… Read More

By Pam Miller, APMD We’ve all been there—interrupted once again by the telephone, or bogged down with the 47th e-mail of the day. Surprise! It’s a vendor wanting to know if AP has received their invoice. You take the time to look it up, and 95 percent of the time it is somewhere in… Read More

Bethany M. Mezzadra, APM-D, MBA, Director of Disbursements at University of Maryland Medical System in Baltimore, MD, asks: What are AP/P2P professionals doing to combat the lost productivity caused by incessant use of cell phones, whether it be talking on them, texting, or flipping through social media sites throughout the workday? ‘Management of cell… Read More

By Pam Miller, APMD Studies show that people leave bosses, as opposed to leaving jobs or organizations. Interestingly, it is often skilled and valuable employees who leave, because they find it easier to move on to another job if they are dissatisfied. Losing these valuable workers can be extremely expensive, since turnover is costly… Read More

What is a "Top Gun" financial operations team? It is a cohesive group of well-trained and efficient financial operations professionals headed by a manager who has exemplary collaboration and leadership skills. 

There are three behaviors that build Top Gun teams, says Chris Doxey, IOFM trainer and speaker:

  1. Leadership 
  2. Communication
  3. Teamwork

Here is a closer look at each of these… Read More

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