Managing Your Team

By Pam Miller, APMD Many organizations have robust and detailed disaster recovery plans. Others have no formal plan but have outlined potential responses for critical functions like AP. What is the status of planning at your organization? Do you have a plan for AP? Do you know what to do about all the little things...… Read More

By Pam Miller, APMD In a department like AP, staff members need to cooperate to complete daily tasks. Working so closely together, there is a tendency to share personal information about spouses, children, pets, relationships, and everyday challenges. However, there are times when too much information (TMI) and openness can be more detrimental to professional...… Read More

By Pam Miller, APMD Recent media coverage about Wells Fargo highlights a topic frequently discussed on the APP2P Network—the topic of setting and achieving goals. However, rather than highlighting best practices, the case of Wells Fargo presents a morality tale of what not to do. It illustrates just what can go wrong when goals are...… Read More

It is the FLSA that sets the minimum wage and mandates overtime pay at time-and-a-half for hours worked in excess of 40 during any given workweek. While there is already some confusion about the current FLSA, the law is about to change in a big way beginning December 1, 2016, which should definitely be on...… Read More

When processes and procedures need to be updated to improve efficiency, it is critical for management to have buy-in from sometimes-resistant AP employees in order to make necessary changes. “It’s not unusual for employees—particularly long-timers—to be averse to change,” says Christie Jahn, CFO at Atlantic Wireless Communications (Greenville, NC), an owner and operator of U.S....… Read More

By Pam Miller, APMD We’ve all been there—interrupted once again by the telephone, or bogged down with the 47th e-mail of the day. Surprise! It’s a vendor wanting to know if AP has received their invoice. You take the time to look it up, and 95 percent of the time it is somewhere in the...… Read More

Bethany M. Mezzadra, APM-D, MBA, Director of Disbursements at University of Maryland Medical System in Baltimore, MD, asks: What are AP/P2P professionals doing to combat the lost productivity caused by incessant use of cell phones, whether it be talking on them, texting, or flipping through social media sites throughout the workday? ‘Management of cell phone...… Read More

By Pam Miller, APMD Studies show that people leave bosses, as opposed to leaving jobs or organizations. Interestingly, it is often skilled and valuable employees who leave, because they find it easier to move on to another job if they are dissatisfied. Losing these valuable workers can be extremely expensive, since turnover is costly in...… Read More

When some AP staff are doing significantly more work than others, this negatively affects productivity, work quality, and morale. Telisha Brown, APM, Payables Accountant at Lukoil Overseas Offshore Products, Inc. (Houston, TX), has some suggestions to help AP managers keep their departments’ workloads well balanced at all times. Brown’s AP department consists of a manager,...… Read More

By Pam Miller, APMD It’s a well-known fact that AP folks like to eat. Birthdays, celebrations of accomplishments, even extremely tough days all call for food. So what better way to construct a team building exercise than around food? Consider having a Scavenger Lunch. Yes, it takes time, money, and effort (and secrecy) on your...… Read More

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