From Paper to Procure-to-Pay

A Conversation with David Hay

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In the pursuit of better transaction processing (low cost and supportive of cash management strategy), centralization is a first step. Centralizing into a shared services center has been a goal of many large organizations and is a fait accompli by many. But the shared services story, as it relates to reducing payables cost, is a short term story, argues David Hay. Plot it on a graph, as Hay has, and over time shared services is "almost like a smiley face." Call it a