Case Studies

In most organizations, when field employees have questions about the accounts payable process – for instance if they want to find out when their supplier will be paid – their first instinct is to pick up the phone and dial the AP help desk. Once they get their answer, the employee is satisfied and… Read More

When you need to make your AP processes more efficient and you’re considering new technology as the solution, finding the perfect system match can be a major challenge, says Michael DuBois, president and founder of Interlock Sourcing (Dallas, TX). “My company performs a lot of AP processing for the corporate housing industry, which has… Read More

William Stamper, a seven-year accounts payable manager at Teleflex, Inc. headquartered in Durham, NC, is a big believer in benchmarking. "We like to know where we are, see where we are going, and plan for what we want to achieve in the future," says Stamper.  Through the use of technology and working closely with… Read More

Bankers Paul Hogan, Michael Concannon and Norbert Galligan of Allied Irish Bank spent years preparing for February 1, 2014, the initial date set for the SEPA (Single Euro Payments Area) initiative to take effect. AIB took a proactive approach to ensure the bank and its customers were well-prepared for the deadline. The bank upgraded… Read More

Pacific Gas & Electric AP At a Glance Industry: Gas and ElectricityHeadquarters: San Francisco, Calif. Number of Employees: 20,930 Revenue: $14 Billion Accounts Payables: Centralized Accounts Payable Manager: Ben Shaeffer Director of Payment Services: Laurie Shakur Number of people in dept.: 25 AP Scope: AP is responsible for payments to all external entities as… Read More

The AP department at NYU Langone Medical Center, NYU School of Medicine (New York, NY) wanted to make sure their controls were in place and working properly. In 2012, they set out to establish an internal audit process. Why Internal Audits Are Necessary “If AP is not audited on a regular basis, staff may… Read More

Renown Sylvester, Accredited Payable Specialist, has been in his job for seven years at Utilx Corporation (Kent, WA). He is a one-man AP department for the company, which has 500 employees, and he is a stickler for ensuring that AP’s processes comply with company disbursement policies as well as pertinent laws and regulations. “I… Read More

Something had to be done. Mathematica Policy Research was growing rapidly and employee travel was at an all-time high. The company got to the point where it had to bring in temporary staff just to keep up with the review and data entry of paper expense reports. “The large volume of paper expense reports… Read More

Company growth is always a plus—it certainly beats downsizing—but it can present major challenges for the accounts payable department. “My company experienced consistent growth over the last few years as a result of acquisitions and other factors. As a result, our corporate accounts payable department needed to make a number of changes to be… Read More

When St. Luke’s University Health Network (Bethlehem, PA) experienced a rapid growth period two years ago, the AP department needed to implement some new strategies to increase efficiency. “Weekly check runs were labor intensive, and our postage and check-printing costs were rising,” says Pam Buda, accounts payable manager. “We were also seeing an increase… Read More

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