When a Vendor Calls: Resolving Vendor Disputes

A truck arrives with your company's order for 100 widgets. The receiving department opens the boxes and finds that the vendor only sent 80. When accounts payable receives an invoice for 100 widgets, what is your next move?

Your gut reaction may be to short pay the invoice. After all, the vendor did not send the entire shipment, so why should you issue the entire payment?

However, many organizations will not automatically short pay invoices as a matter of policy. Short paying can create confusion