Shared services, the consolidation of business operations, usually “back office” or support operations, into a single independently-functioning unit, has been around for some time. It started gaining adoption in the private sector in the early 1980s, and within the public sector starting in the late 1990s. It has gained ground since: in a 2015 AP & P2P Network Survey, “The State of Accounts Payable,” 23 percent of respondents reported… Read More
Shared service centers (SSCs) are not a new concept. As far back as the 1970s, organizations centralized AP and other noncore processes. But while these organizations performed AP and other processes in centralized data centers, the methodology of that era was processing-oriented, as opposed to service-oriented.
While any change can be disconcerting, the change to a shared services environment can be a positive development for AP. There are numerous benefits, including streamlined, automated, and standardized processing—and, of course, lower costs. "The idea behind shared services is to continually evolve core processes so that AP can see productivity gains. AP can also develop additional service capabilities that help internal customers do their !--(see>… Read More