Results

Benchmarks: AP Key Performance Indicators

2016 Following are the results of the AP&P2P Network’s 2016 Accounts Payable Key Performance Indicators (KPI) Survey, which lays out the accounts payable “profile,” including key concerns, use of POs, automation implementation, electronic invoice percentage and disbursement formats, and then looks at key performance indicators including turnaround times, paid-on-time rate, and several other performance metrics.... Read more »
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The State of Accounts Payable – 2015

  Results of The AP Network’s State of Accounts Payable survey, a measure of where accounts payable operations stand today in regard to structure, personnel, tools and performance. The survey was conducted over four weeks in the spring of 2015. Centralization, best practices and automation promise to increase efficiency, reduce friction and expense, provide visibility... Read more »
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Benchmarks: Effect of Operational Model and Level of Automation on AP Performance

December  2014 Do centralization and automation of accounts payable operations have an impact on performance?  Centralization has become the predominant organizational approach to accounts payable, though there remain a small percentage of decentralized operations, sometimes by design. Centralization had typically been a precursor to implementation of process automation. Progress continues on the automation front, but... Read more »
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Benchmarks: The State of Accounts Payable 2014 – Summary Findings

June 2014 The evolution of accounts payable departments towards less manual clerical work and more analytical, value-adding work is gradual. Technology offers accounts payable the opportunity not only to boost efficiency, reducing friction and cost, but to add value through data analysis, facilitation of cash management and even generation of rebates. What is the progress... Read more »
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Benchmarks: Travel and Entertainment Expense Reimbursement Practices 2013

December 2013 Half of accounts payable departments have seen increases in their travel and entertainment spending during the last two years. With T&E costs going up, it is more important than ever for organizations to manage their reimbursement processes effectively with strong policies and procedures. The following survey results examine expense reimbursement processing policies and... Read more »
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Benchmarks: Accounts Payable Customer Service

“AP believes that their clients don’t understand what it is they do. I tell AP people that it’s your fault because you’re not doing a good job at public relations. You’re not involving the customer in the process.” -Tom Nichols Working in accounts payable entails a surprising amount of customer service. Accounts payable staff must... Read more »
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Benchmarks: The State of Accounts Payable 2013

The goal of accounts payable departments today is to progress towards a day when their staffs focus less on clerical data entry work and more on analytical, strategic tasks. With modern technology giving accounts payable the power to become a value-adding function in the organization, as opposed to merely a cost center, how close are... Read more »
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Benchmarks: Disbursements

  March 2013 Check payments are on the way out. While it may be hard for organizations still mired in checks to believe this, AP & P2P benchmark data consistently show that check volumes are shrinking steadily. Since AP & P2P’s last major survey of disbursement practices in 2008, median check volume has fallen by... Read more »
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Benchmarks: Information Return Filing Practices

2013 Filing federal and state information returns is an important, year-long process for U.S.-based accounts payable departments. Failure to file forms 1099 and 1042-S accurately and on time opens up organizations to expensive penalties. As a result, AP departments have developed detailed strategies for gathering the information they need from vendors and reporting it to... Read more »
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Benchmarks: Manual Invoice Processes

  October 2012 Whether your accounts payable department is highly automated or highly manual, chances are you receive at least some paper invoices. Despite organizations making strides toward increasing their percentage of electronic invoices, a majority of accounts payable invoices still arrive on paper. As a result, organizations must have processes in place to manage... Read more »
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