Which Metrics Count Most in Measuring Performance?

By Pam Miller, APMD

A metrics program provides valuable information to help manage your AP department effectively. The challenge lies in determining how many metrics should be kept—and which ones. This review will help you to launch a metrics program, validate what you are currently doing, or get your existing program back on track. Measuring 'Inputs' and 'Outputs' These benchmarks are simply counts of how many invoices arrived and how many payments went out. Many AP departments break these…