Training Can Make or Break Your Automation Implementation

October 6, 2014

By Keith D. Dabbs, Sr. Manager, Procurement and Sourcing, Riverside Health System In January of 2012, the corporate accounts payable department at Riverside Health System (RHS) implemented an automated invoice payment software system. The entire health system went live simultaneously. However, what should have been a cost- and time-saving implementation became a logistical nightmare when...

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