The Accounts Payable Network - Finally — a cost-effective, simplified way to handle vendor inquiries!

Technology | IVR / IWR

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Finally — a cost-effective, simplified way to handle vendor inquiries!

Introducing Supplier IQ...a secure, online location where your suppliers can check payment status on-demand!

Handling supplier inquiries concerning the status of unpaid invoices is expensive. The cost includes not only salaries, benefits and taxes, but also equipment, supplies, phone lines and the lost productivity that comes when AP staff stops to answer the phone rather than concentrate on the tasks at hand. Not to mention the distractions caused by the occasional unpleasant caller.

TAPN’s self-service Supplier IQ will help you avoid labor-intensive calls about invoice receipt and payment status from suppliers – making your staff more productive and ultimately improving your department’s profitability.

This secure service lets you transfer the costly tasks of handling vendor invoice and payment inquires from your more valuable accounts payable staff to a secure, online location where vendors can find answers themselves – quickly and easily.

Here's how it works

You provide TAPN with a daily file of payables transactions, including both invoice and payment information.
Supplier IQ formats the data and updates the database.
Vendors and vendor relationship managers access vendor-specific invoice and payment status information.
You receive usage reports showing which vendors are using the service, how frequently and number of inquiries. TAPN will review the reports with you and make specific management recommendations, when applicable, to help improve service and reduce cost.

Summary of Benefits to Accounts Payable

Reduces staff costs and increases productivity
Improves supplier relationships
Eliminates distractions from vendor calls
Enhances credibility with suppliers
A proven turnkey application, easily compatible with your present system, simple to use and ready to implement
No development costs or need to commit to a large project
Secure program with no access to your financial and accounting databases or systems
Flexible – you specify identity and access criteria

Summary of Benefits to Supplier

Supplier gets immediate response – they don’t have to spend time on hold, leave voice mails or follow up
Helps accounts receivable be productive instead of reactive
Increases cash flow
Decreases DSO
More productive – suppliers can look at all invoices at once – not call about one today, another tomorrow and yet another the day after

About the People Behind Supplier IQ

TAPN’s management team brings more than 50 combined year’s experience in supplier self-service applications, starting with PayTECH, an electronic payables processing, disbursements and information-services provider. PayTECH grew to be one of the largest firms in the industry, processing more than $2 billion and 100 million invoices annually for hundreds of top-notch organizations.

Get Started today!

To learn more about how TAPN’s Supplier IQ can benefit your company, please call us at (866) 827-6389 or (770) 984-1184 today! Or, click here to provide your contact information. We will get back with you immediately.

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